Published by Orchid Wellness for this practice location. Confirm current policies and how they apply to your visit with the office.
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Practice FAQ source · checked 2026-11-05How do I know if you accept my insurance?
The fastest way is to text a photo of your insurance card to (469) 892-0194. We will confirm whether your specific plan is accepted before you book. Plan acceptance varies by network tier and employer group, so texting your card is the most reliable way to verify.
Practice FAQ source · checked 2026-11-05I am a New York, Virginia, or DC patient. Can I use my insurance?
Telehealth visits for patients in New York, Virginia, and Washington DC are self-pay. We do not bill insurance for out-of-state telehealth visits at this time. However, we can provide a detailed superbill after your visit that you may submit to your insurance carrier for potential out-of-network reimbursement. Many plans do cover out-of-network telehealth, so it is worth checking with your insurer.
Practice FAQ source · checked 2026-11-05What is a superbill and how do I use it?
A superbill is an itemized receipt containing all the diagnosis codes, procedure codes, and provider information your insurance company needs to process a reimbursement claim. You submit it directly to your insurer yourself. To request a superbill after your visit, email info@myorchidwellness.com or ask at check-out. Reimbursement is not guaranteed and depends on your plan's out-of-network benefits.
Practice FAQ source · checked 2026-11-05Does applying for Cherry affect my credit score?
Checking your eligibility with Cherry uses a soft credit check, which does not affect your credit score. Apply at pay.withcherry.com/orchid-wellness. Payment plans are offered through Cherry and are subject to approval. Rates range from 0% to 35.99% APR based on eligibility. Cherry is not the lender.
Practice FAQ source · checked 2026-11-05Can I use my HSA or FSA card?
Yes. HSA (Health Savings Account) and FSA (Flexible Spending Account) cards are accepted for eligible healthcare services at Orchid Wellness, including copays and deductibles. Most primary care, telehealth, and clinical services qualify. Cosmetic or aesthetic services may not be HSA or FSA eligible. Check with your plan administrator if you are unsure about a specific service.
Practice FAQ source · checked 2026-11-05Are lab fees included in my visit cost?
Lab fees are separate from visit fees. For insured patients, labs may be billed to your insurance plan directly by the lab. For self-pay patients, lab costs will be discussed with you before any orders are placed. Chelsea does not order testing without reviewing anticipated costs with you first.
Practice FAQ source · checked 2026-11-05Do all appointments require a deposit?
No. Only some appointments include the $50 deposit. If yours does, it is applied to your visit-related charges, carries over to later visits, and is refunded if you cancel more than 24 hours ahead. See Appointment Deposits.
Practice FAQ source · checked 2026-11-05Do you offer memberships?
Yes. The Access Membership gives you monthly primary care visit credits and lab discounts, and our Wellness & VIP Memberships save you up to 30% on services.
Practice FAQ source · checked 2026-11-05Ready to Schedule Your Visit?
Have insurance questions first? Text a photo of your card to (469) 892-0194 and we will confirm your coverage.
Practice FAQ source · checked 2026-11-05Can I cancel my membership at any time?
Yes. Memberships can be cancelled at any time. Please contact our office at (469) 892-0194 or email info@myorchidwellness.com at least 5 business days before your next billing date to avoid being charged for the following month.
Practice FAQ source · checked 2026-11-05Do membership discounts apply to all services?
Membership discounts apply to all eligible wellness services at Orchid Wellness. Some restrictions may apply to specialty programs, medications, and third-party products. Our team is happy to clarify what your discount covers at your next visit.
Practice FAQ source · checked 2026-11-05Can I upgrade or downgrade my plan?
Yes. To change your membership tier, contact our office and we will assist with the transition. Upgrades take effect on your next billing cycle. Please note that downgrading will reset your 6-month milestone for the IV Therapy upgrade discount.
Practice FAQ source · checked 2026-11-05When do my monthly lipotropic shots reset?
Your lipotropic allotment resets each month on your billing anniversary date. Unused shots do not roll over to the following month, so we encourage you to schedule your visits consistently throughout the month.
Practice FAQ source · checked 2026-11-05How does the 6-month IV Therapy upgrade bonus work?
After every 6 months of continuous membership without cancellation, you unlock a one-time IV Therapy upgrade discount. Thrive members receive 20% off, Flourish members receive 30% off, and Orchid Elite members receive 50% off. The discount applies to a single IV Therapy upgrade of your choice.
Practice FAQ source · checked 2026-11-05Is the Tirzepatide Maintenance membership for new patients?
The Tirzepatide Maintenance membership is designed for patients who have already completed a weight loss program and reached their goal weight. The maintenance plan provides 3 injections of 7.5mg Tirzepatide per month at $400, saving $90/month compared to the full 4-injection program at $490/month. It is not intended as a starting point for new weight loss patients. If you are just beginning, please explore our medical weight loss programs and book a consultation with Chelsea Asante, FNP-C.
Practice FAQ source · checked 2026-11-05What is the Orchid Wellness Access Membership?
The Orchid Wellness Access Membership is a separate primary care access program, not a wellness discount plan. Instead of service discounts, it gives you a monthly credit that covers a primary care visit at Orchid Wellness. It is designed for patients who want consistent, predictable primary care without insurance billing. It is not insurance and cannot be used for specialist visits or hospital care. Visit the Access Membership page to learn more.
Practice FAQ source · checked 2026-11-05Can I use Cherry financing to pay for a membership?
Memberships are billed monthly through Stripe and cannot be combined with Cherry financing for subscription payments. However, Cherry financing is available for individual services and treatments purchased separately. Visit our Cherry financing page to apply.
Practice FAQ source · checked 2026-11-05Ready to Begin Your Wellness Journey?
In person or by telehealth. Compassionate, whole-person care for you, with you.
Practice FAQ source · checked 2026-11-05What is IV Therapy and How Can It Benefit Your Health and Wellness Journey?
From post-workout recovery to immune support, IV therapy delivers nutrients directly where your body needs them most. Here's everything you need to know.
Practice FAQ source · checked 2026-11-05