Shine Pediatrics

We do not accept walk-in appointments, but we do offer same day and next day appointments! Please send us a message in Klara to schedule an appointment.

We accept a wide variety of health insurances. Please see the list here : (link attached)

We will continue to care for your child until they are removed from the parent/guardian’s insurance plan. We no longer see young adults who have become self-employed, graduated college, or become a parent themselves. For New Patients, we accept 0-17years. If you have an 18+ child, we cannot register them as a new patient at Shine, but we can provide you with some integrative provider recommendations for adults!

What is pre-appointment screening? As an integrative Pediatric practice, we want to collect as many pieces of the puzzle before the time of your appointment. Screening allows our medical assistant to gather as much information for the provider prior to the time of the appointment. Why is it necessary? Shine wants to hear your full story! Often times patients seek care with us because they want to address root issues or implement natural remedies. Because of this, we want you to have as much time with your Shine Provider as possible. Screening frees up your time and your provider’s time to jump straight into problem solving! Please note you must download the Klara app to complete mandatory pre-appointment screening.

Benadryl Dosing

Two things to consider: Is this an acute problem (i.e. yesterday the stool was normal and today it looks like diarrhea)? Many times acute issues are linked with fever, vomiting, blood in the stool, and/or dehydration. If your acute issues are linked with the above issues, then make an appointment and have your child evaluated. If NO fever or vomiting, please send us a message on Klara for our health support line to contact you. If your child has diarrhea for > 2 weeks, please make an appointment with your provider.

Fever is a sign that your body is dealing with some type of infectious process whether it is mild or severe. Height of the fever DOES NOT determine the severity of the infection. Appropriate observations to make/questions to ask: Does your child have breathing issues? Poor liquid intake? Unusual rashes or red polka dots on the skin? Changes to urine appearance or smell? Overall personality/demeanor changes? If yes, to any of these questions, your child will need an appointment with a provider. In addition, our providers in the office should also assess a fever lasting >5 days, even if there are no other symptoms and your child looks great.

If the constipation started within the last week, without vomiting, please call our nurse line 469.333.1543 ext 211 to receive recommendations. If constipation is chronic and has lasted > 2 weeks, please make an appointment to discuss with your provider.

YOUR CHILD MUST BE SEEN IMMEDIATELY in the office or at an urgent care/or emergency room, if they have any of the following concerns: Persistent breathing problems over a 5-10 minute period of time Sudden onset of loud or noisy breathing (i.e. concern with swallowing an object, grunting, or fast breathing without fevers) Red polka dot rashes Confused or disoriented state (at times when your child is normally awake or alert), Concerned that you cannot easily awake them from sleep Any concerns for hydration due to vomiting and diarrhea occurring at the same time, or solely dry heaving due to repetitive vomiting

Nasal saline and suctioning your child’s or infant’s nose can be very helpful in clearing nasal secretions. If symptoms are ongoing or you have any concerns, please make an appointment and have your child evaluated. This is one of the most common complaints in the toddler and infant period. Tonsils/adenoids removal or having tubes put in become less necessary as we use our integrative model to support the immune system. If your child is having ANY breathing difficulties, take him/her to the ER or urgent care immediately.

We feel that breastfeeding is one of the most critical aspects of your child’s first year of life. We will do everything we can to motivate and assist our mothers to be successful at nursing. We will assess the child’s weight and hydration status before making recommendations about donor milk or formula supplementation. We have two IBCLC certified Lactation Consultants on site ready to assist. Please complete the following form to make an appointment with them. Lactaction Intake Form It is understandable that in certain situations, formula is necessary. We want your child to thrive, and we will assist you in choosing the best formula for your infant. We also have homemade formula options, which have been approved by our practice and an independent nutritionist, to ensure that we are providing the infant with the proper nutrition. If you have questions about formula, please make an appointment with your provider.

Over the counter options: Homeopathic teething tablets that dissolve in mouth Amber teething necklaces Motrin (ibuprofen) as needed over the age of 6 months Cold teething rings Clove essential oil (diluted and please discuss brands with us before using)

Our general philosophy encompasses an understanding that there are many steps that can be taken before a traditional specialist is needed. We evaluate other treatment modalities and offer other possible interventions before a referral to a specialist. These specialty tests will guide your Shine Provider as the direct your child’s plan of care.

We need your specialist’s full name as it appears on your insurance plan along with their address, phone number and fax number. If you require a referral for Speech, Occupational or Physical Therapy, most therapists will send us an order form requesting a signature from our provider and other necessary medical information. Please do not call or leave a message regarding needing a referral if the request has already been done by your therapist. For referrals to specialists, if our providers have not seen your child for this condition or you have been asked by a provider to be seen for the referral to be made, call our office and make an appointment and specifically mention your need for a referral appointment. If it is a condition we have seen your child for and the condition is not improving or you are looking for another opinion, we will gladly put in a referral for you. Please allow up to 72 hours for referrals to be completed.

Do you have after hours access? or Urgent Care recommendations? Please note that you always have the ability to contact a SHINE medical professional after hours for medical advice. Please note there is an out of pocket fee associated with this service. However, phone calls related to ongoing medical care regarding that day’s care of your child in the office or by phone will not be assessed a charge. Urgent medical matters can be handled by one of the several urgent care centers in the metroplex. Should you have concerns about the medical advice/assessment given at the ER or urgent care, please message us in Klara to schedule an appointment. assessment, please contact us to schedule an appointment. Click here for a list of urgent care facilities we recommend

Dr. Naidoo will see newborns at Texas Health Resources Plano (formerly known as Plano Presbyterian) and Baylor Medical Center of Frisco. Dr. Naidoo will occasionally admit older pediatric patients to THR Plano because they also have an inpatient pediatric unit.

We encourage families to utilize Children’s Medical Center Dallas and Plano campuses along with Medical City Dallas. These facilities specialize in children and the complexities of their healthcare needs. Dr. Naidoo does not have privileges at these locations, but the hospitals do keep us up to date on the plan of care and do communicate with Dr. Naidoo.

Call 911. They will take your child to the nearest ER to stabilize the patient and then will likely transfer your child to a pediatric specialty hospital. Please Note: The responses to these frequently asked questions are only general recommendations and are intended solely for patients of Shine Pediatrics and Wellness Center, P.A. They should not be used as a substitute for consulting your own medical physician.

If there are any questions, we first ask if you have insurance to match up your EOB (Explanation of Benefits) to our invoice that we have generated for you. Once you have your EOB, it will help to better understand what your insurance has taken care of, what deductibles or expenses are your responsibility along with what fees may be written off by your particular insurance plan, and what are covered and non-covered benefits. For non-covered benefits, our office will do our best to alert you to trends that we have seen with insurance plans, but our office is NOT RESPONSIBLE for notifying you of what benefits are covered by your insurance plan. If you feel there is a test or procedure that we are recommending for your child that you would like to inquire more about from your insurance, please feel free to do so. We will notify you if we feel that a test or procedure is required and is IMMEDIATE AND MANDATORY. If there are any discrepancies from your Explanation of Benefits and your outstanding balance with Shine, you may contact us at 469-333-1543 and select “Billing” or message us on Klara and select “Billing” as the reason.

WE ARE NOT CONTRACTED WITH CHIP, MEDICAID, OR AMERIGROUP. We see several families in our practice without insurance coverage or who have Medicaid but have ability to self-pay. We do not deny care to anyone. Please remember, if your insurance plan is not in our network or you are a self-pay or cash-pay patient, we have a fee schedule that is reasonably priced and affordable for most families. Most self-pay patients will have an average bill in the $95-$180 range. This price does not include any specialized testing done with laboratories such as Genova, Great Plains, Cyrex or other specialty labs and also for labs such as Quest, CPL, or LabCorp. For any specialty labs, we will ensure you are aware of the pricing before we draw any blood or have you submit any specimens.